For your peace of mind and satisfaction all items are carefully checked prior to despatch. Riderwear must be notified of any errors, missing items or damage within 48hrs of delivery. This does not affect your consumer rights.
However, if you are unhappy with your purchase, Riderwear will be happy to accept the return of your helmet or other item within 30 days of purchase, providing:
- it is received back to us UNUSED and UNDAMAGED. A Helmet used on the road CANNOT be returned for a refund, unless it is proved to have a manufacturing fault.
- complete with ALL tags in place, helmet bag, manual, protective plastic on visor and any other associated parts supplied.
- any free gifts must also be returned as part of the original purchase
- the Pinlock Insert is NOT fitted (unless factory fitted as standard)
- in the undamaged Manufacturers helmet box
- packaging must not be damaged and must be in a re-saleable condition
If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to refund the item.
Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.
The box of the product must be wrapped / protected and not covered in tape or labels. A restocking fee may be charged for any original boxes damaged due to careless packing. If you are sending back a Helmet, please ensure the Helmet is packed the correct way up and not upside down!
Exchanging your Purchase
To exchange your purchase please include clear instructions of what item, size and colour you want and always give us your original order number and contact details. Alternatively, it is quicker to place a new order and let us refund this order when it is returned to us. Please contact us if you are going to choose this option.
If you find an item is delivered faulty or develops a fault we recommend you contact our support team via email to email@example.com, or call us on 0191 6030554. If possible include a full description of the issue with pictures. Our staff are trained to assist you in a swift and friendly manner, we can try and resolve the issue remotely or arrange to collect/return the item with you should it be required.
In some instances it may be necessary to refer you to our supplier’s warranty department, in which case we will liaise with them and you and make the process as efficient as possible.
Track your Item
When returning any item for repair/refund/exchange it is important that you use a tracked service to return the item. We cannot be held accountable for goods that have been lost in transit.
All returns should be clearly labelled with our returns address:
RETURNS DEPARTMENT, Riderwear, Unit 2 Harvey Combe, Killingworth. NE12 6QQ.